FAQs

Here are some common questions asked about Creation Box.
Getting
Started
How do I order a pencil portrait?

You can order your pencil portrait by visiting the website www.creationbox.co.uk Please follow the step by step process giving as much information possible, including size and subject(s). If you need your order fairly soon please email [email protected] and you will get a reply to advice if it’s possible to accommodate.

How do I request more information and prices for theme wall designs?
Please subscribe to our mailing list to receive updates. Or, for direct enquiries please drop an email to [email protected] Alternatively, you can call on +44 (0)7804 572875
How do I request more information and prices for creative workshops?
Please subscribe to our mailing list to receive updates. Or, for direct enquiries please drop an email to [email protected] Alternatively, you can call on +44 (0)7804 572875
How long does it take to complete a pencil portrait?
The completion time of portraits can be between 1 to 4 weeks depending on the workload.
What type of photograph do you require?
The photo required is a high resolution digital image. Please note the sharper and clearer the image the better the portrait(s) will be.
How do I send a photograph to you?
You can send your high-resolution digital image via the website, or alternatively, we may request your image to be sent to [email protected]
How will I know the order form has been submitted?
You will receive an email to confirm that your order has been submitted.
What size are your pencil portraits?
The sizes available in the pencil portraits are A5, A4 and A3.
Do you take orders from overseas?
Overseas orders are accepted. Please note: contact [email protected] prior to making an order for a quote which will be calculated based on the current exchange rate at the time.
Shipping
How will my pencil portrait be delivered?

Pencil portrait will be delivered using Royal Mail 1st or 2nd Class Signed for postal service. 

How can I be sure my pencil portrait will not be damaged in the post?
Pencil portrait will be inserted into a secure postal tube or hardboard packed envelope to avoid any type of damage.
How much is postage?
Postage and packaging will be calculated based on your purchase when making your order.
Payment
How much does a pencil portrait cost?
Please see the price chart on the website.
How do I pay for a pencil or digital portrait?
The payment methods accepted are Credit/Debit Card via PayPal a secure and safe handling service for online payment transactions. It is a free and secure service and you do not need a PayPal account to make a payment.
Is a deposit required?

No deposits are made. Full payments are required when submitting an order. When you submit an order, you will be redirected to pay the full balance.

Returns
What if I don’t like the pencil portrait when it arrives?
There is much confidence that you will be satisfied with your pencil or digital portrait. As part of the service you have the opportunity to view the work for approval and edit before it is finalised for postage. If you are unhappy with your portrait(s) please contact [email protected] to resolve dissatisfaction.
Still need help? Send us a note!
For any other questions, please write us at [email protected] or call us on

+44 (0)7804 572 875

022032051 041